Communication Skills for Income Assistance
Date: May 20-21, 2026
Time: 9:00 am to 4:00 pm
Cost: $700.00 – Lunch, drinks and snacks provided
Location: SFNFCI Classroom (211-2553 Grasswood Road E, Saskatoon SK)
Objective
This two-day training will focus on basic communication skills for Income Assistance Workers. Participants will examine their own communication skills; learn key elements of communication including listening with empathy, responding with patience, and impact of non-verbal communication; apply effective communication skills to build positive relationships; and by using impactful communication skills when dealing with difficult or resistant clients or during crisis or conflicts.
Key Competencies
Key competencies are defined as the knowledge, skills and abilities that have been identified as necessary to work effectively as Income Assistance Workers.
- To understand key elements of models of communication.
- To demonstrate essential elements of effective communication skills.
- To use essential communication skills to build trust and reduce conflict (including verbal and non-verbal communication).
- To use essential communication skills in building positive relationships.
Note: 100% attendance is required to receive course certification.
Once registered, SFNFCI will send an invoice for payment directly to the email provided in the registration form. Please be sure to read SFNFCI’s Training policy for more information about Training Fees, Withdrawal, refunds and cancellations.
Training Policy – Sfnfci
If you have any questions regarding this training, please contact, jannica@sfnfci.ca